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首页> 外文期刊>Patient Experience Journal >Patients’ and family car atients’ and family caregivers’ per ers’ perceptions of doct ceptions of doctor-to-doctor advice and electr advice and electronic referral notifications in Alber al notifications in Alberta
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Patients’ and family car atients’ and family caregivers’ per ers’ perceptions of doct ceptions of doctor-to-doctor advice and electr advice and electronic referral notifications in Alber al notifications in Alberta

机译：患者的家族和家庭汽车的家庭护理人员对艾伯塔省Alber Al通知的医生咨询和电子咨询和电子推荐通知的对Doct of Doct的咨询和电子推荐通知的看法

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Effective communication between health professionals and patients is essential to patient safety and quality care. Primary care providers seeking specialist advice to manage patients’ conditions in the community has recently been adopted to improve timely access to specialty care and increase the efficacy of the referral process. To understand patients’ and family caregivers’ perceptions on doctor-to-doctor advice for non-urgent clinical questions and electronic referral communications with patients in Alberta, a mixed method online survey was conducted by Alberta Health Services’ Access Improvement team. A total of 1,422 patients and family caregivers living in Alberta were included in the quantitative and qualitative analysis. Although the majority of participants were comfortable with their doctors seeking advice via secure online messaging systems (93%) and over the phone (89%), about half of the participants did not know if their family doctors had ever obtained advice from a specialist to support their care. Their concerns surrounding doctor-to-doctor, non-urgent advice included the security of transferred information, privacy and confidentiality of patient information, misunderstanding of information, and delayed communication. In addition, 63% of participants reported that email was the most convenient way to receive electronic notifications about their referrals. Increasing patients’ and family caregivers’ awareness of advice services in Alberta will help promote person-centered care and improve communication during the referral and consultation process. Our findings also encourage healthcare providers and policymakers to further evaluate key areas for improvement and implement new strategies to promote better patient and provider communications while enhancing timely access to specialty care.
机译：卫生专业人士与患者之间的有效沟通对患者安全和质量护理至关重要。最近通过寻求管理患者的患者条件的专家护理提供者最近被通过，以提高专业护理，并提高推荐过程的效果。为了了解患者和家庭护理人员对与艾伯塔省患者的非紧急临床问题和电子转诊通信对医生咨询的看法，艾伯塔省卫生服务进出改善团队进行了混合方法在线调查。共有1,422名患者和家庭护理人员居住在艾伯塔省的定量和定性分析中。虽然大多数参与者通过安全在线消息系统（93％）和电话（89％）和电话（89％）对寻求建议感到满意，但大约一半的参与者不知道他们的家人是否从专家获得了建议支持他们的照顾。他们对医生的担忧，非紧急建议包括转移信息，隐私和患者信息的安全性，对信息的误解和延迟沟通的安全。此外，63％的参与者报告了电子邮件是接收电子通知的最便捷的方法。增加患者和家庭护理人员在艾伯塔省的咨询服务方面的认识将有助于促进以人为本的护理，并在推荐和咨询过程中改善沟通。我们的调查结果还鼓励医疗保健提供者和政策制定者进一步评估改进的关键领域，并实施新的策略，以促进更好的患者和提供商通信，同时加强对专业护理的同时进入。

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