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Bibliometrics and visualization analysis of China's Service Quality Development Trend

机译：中国服务质量发展趋势的书法测量与可视化分析

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From the aspect of bibliometrics and social network analysis, this paper studies the content characteristics and network evolution of service quality in China, form visual analysis charts and summarizes the research hotspots and development trends. Taking CNKI database as the data source, data mining and association analysis of sample data were carried out by means of manual judgment, keyword co-occurrence, bibliometric software BICOMB and Pajek. 872 related literatures were retrieved from 1999 to 2019, and the tendency of the number of published papers in each year was close to the inverted U type. This study expands the application fields of bibliometrics and social network software, and analyzes the development trend of service quality. The theoretical and practical research on service quality has achieved rapid development in the past 20 years. The library service quality and service quality satisfaction have always gotten a high level of attention, and the characteristics of network platforms for service quality have gradually become apparent because of the development of the Internet and computer technology.
机译：本文从毕明史统计学和社会网络分析方面，研究了中国服务质量的内容特征和网络演变，形成了视觉分析图表，总结了研究热点和发展趋势。将CNKI数据库作为数据源，通过手动判断，关键字共同发生，派对计量软件Bicom和Pajek进行样本数据的数据挖掘和关联分析。 872年从1999年到2019年检索了872个相关文献，每年发表论文数量的趋势接近倒U型。本研究扩展了书法测量学和社交网络软件的应用领域，并分析了服务质量的发展趋势。对服务质量的理论和实践研究在过去的20年里取得了快速发展。图书馆服务质量和服务质量满意度始终得到了高度的关注，由于互联网和计算机技术的发展，服务质量网络平台的特点逐渐变得显而易见。

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