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首页> 外文期刊>Journal of Information and Organizational Sciences >The Use of E-government from the Perspective of Biggest Business Entities in Serbia
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The Use of E-government from the Perspective of Biggest Business Entities in Serbia

机译：从塞尔维亚最大的商业实体的角度使用电子政务

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摘要

The development and use of information and communication technologies (ICTs), and in particular the Internet, have changed the way businesses operate in the last twenty years, providing a number of new opportunities for improving innovation and competitiveness. Today, modern ICT is considered to be the basis for the development of a knowledge society, in which the concept of e-government plays a special role. The main goal of this paper was to examine the perceptions of business users, in terms of perceived barriers and benefits achieved, from the use of electronic public administration services. The survey included 500 companies with the highest business income in Serbia. The data collected were analyzed using Pearson’s correlation coefficient, Mann Whitney’s test and Kruskal-Wallis test. The results of the research showed that the level of acceptance of electronic services is still lower than expected, given the volume of services offered. Also, this study pointed to the need to raise the level of awareness of businesses about e-government services, as well as the need to improve the quality of electronic services, in terms of complete digitization, alignment with enterprise requirements and regular updating of data.
机译：信息和通信技术（ICT）和特别是互联网的开发和使用改变了过去二十年的企业运营的方式，为提高创新和竞争力提供了一些新的机会。今天，现代ICT被认为是知识社会的发展的基础，其中电子政务的概念发挥了特殊作用。本文的主要目的是审查商业用户的看法，从电子公共行政服务的使用情况下取得的感知障碍和福利。该调查包括塞尔维亚拥有最高的业务收入的500家公司。使用Pearson的相关系数，Mann Whitney的测试和Kruskal-Wallis测试分析收集的数据。鉴于所提供的服务量，研究结果表明，电子服务的接受程度仍低于预期。此外，本研究指出需要提高关于电子政务服务的企业的认识水平，以及在完全数字化方面，与企业需求的对齐和定期更新数据的需要，有必要提高电子服务的质量。

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