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An Empirical Study on Assessing Trainees’ Expectations and Their Perceptions

机译：评估学员期望及其看法的实证研究

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Today, training has become a common activity in all enterprises in order to enrich four important components of their business environment such as technology, quality improvement, product development and customer satisfaction. The most important goal of the training is to inculcate the essential skills, which are required for employees to improve the productivity and thereby enhancing the awareness levels of the employees. At the end, the entire program is being measured in terms of the responses from the trainees who underwent the training. The responses from the trainees have to be measured in relation to their expectations and perceptions. The present paper discusses the use of SERVQUAL model to measure the trainees’ expectations and their perceptions towards various dimensions of the training. The important core dimensions were: Personality, Business, Managerial Skills and Entrepreneurial Competencies. Aspects of the training had been compressed into these four dimensions using factor analysis. The questionnaire method was administered and the collected data were analyzed with the help of appropriate statistical tools.
机译：今天，培训已成为所有企业的共同活动，以丰富技术，质量改进，产品开发和客户满意度等四个重要组成部分。培训最重要的目标是灌输必要的技能，员工需要提高生产力，从而提高员工的意识水平。最后，整个计划正在根据接受培训的学员的反应来衡量。学员的答复必须与他们的期望和看法有关。本文讨论了ServQual模型的使用来衡量学员的期望及其对培训各种方面的看法。重要的核心尺寸是：个性，商业，管理技能和企业能力。使用因子分析，培训的各个方面被压缩成这四个维度。向调查方法进行施用，并在适当的统计工具的帮助下进行收集的数据。

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