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首页> 外文期刊>International Business Research >Impact of Professionalism and Accountability among Royal Malaysian Police (RMP) Staffs in Selangor, Malaysia
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Impact of Professionalism and Accountability among Royal Malaysian Police (RMP) Staffs in Selangor, Malaysia

机译：马来西亚雪兰莪皇家马来西亚警察（RMP）员工的专业和问责制之间的影响

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摘要

One of the biggest?challenges?in public sector is to make the customer satisfied. The service provider of public sector in Malaysia face greater challenge in making their customers happy due to the lame systems. This paper attempts to develop a general framework by examining the concepts of professionalism, accountability, work quality, and customer satisfaction. The main purpose of this study is to increase the customer satisfaction by focusing on effectiveness, efficiency and productivity of a RMP staff through professionalism and accountability. In this study, the convenience sampling is used for data collection. A total of 86 respondents were participated in this research.?The data?has been gathered from the respective employees of the front-line services to measure the customer satisfaction based on the employees. The attempt of this paper is to improve the Effectiveness, Efficiency, and Productivity for the service delivery in?public sector.
机译：最大的一个挑战？在公共部门是让客户满意。 马来西亚的公共部门服务提供商面临着更大的挑战，使客户由于蹩脚的系统而使客户感到满意。 本文试图通过检查专业，责任，工作质量和客户满意度的概念来开发一般框架。 本研究的主要目的是通过专注于通过专业和问责制的效率，效率和生产力来提高客户满意度。 在本研究中，便利采样用于数据收集。 这项研究共有86名受访者参加了86名受访者。数据？已从前线服务的各自雇员收集，以衡量基于员工的客户满意度。 本文的尝试是提高公共部门服务交付的有效性，效率和生产力。

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