Electrical contractors regard outsourcing with some measure of uncertainty. The concept can be both controversial and polarizing. However, outsourcing in contracting should be considered as something positive instead of negative. Outsourcing is an area from which contractors can benefit, if they understand it. It has gotten a bad name in the media, but the outsourcing that is negatively reported mainly deals with the IT industry such as computer programming, customer service functions and software development (think Dell Computers and call centers based in India. In cases such as Dell's, the practice is sometimes referred to as "offshoring.") Services that are outsourced to countries outside of the United States are a sore subject among many and open for a whole host of debates.
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