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Drivers of reported electricity service satisfaction in transition economies

机译：转型经济体中报告的电力服务满意度的驱动因素

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摘要

Since 1990, the power sectors in the countries of the Former Soviet Union have evolved from a context of central planning towards independent regulation. There is great heterogeneity in reform progress in transition countries, with consequences to service quality in utilities and also the view the population has of such services. This article analyses drivers of reported household satisfaction with the quality of electricity services in 27 countries using cross-section survey data from the European Bank for Reconstruction and Development Life in Transition Survey II, in a context of improving regulation and infrastructure. An ordinal Random Effects Logit model is estimated, showing that key drivers of reported satisfaction are the uses of electricity within the household and some characteristics such as age and economic conditions of the household. There is no strong evidence of the effect of the state of power sector reform on the opinion of households. However, customers in countries with fully independent regulation are more likely to report higher levels of satisfaction than those in countries with no independent regulation.
机译：自1990年以来，前苏联国家的电力部门已经从中央计划的背景发展为独立的监管。转型国家的改革进展存在很大的异质性，影响了公用事业部门的服务质量，也影响了人们对此类服务的看法。本文在改善法规和基础设施的背景下，使用了欧洲复兴开发银行第二次调查中的横断面调查数据，分析了27个国家报告的家庭对电力服务质量的满意度驱动因素。估计了一个序数的随机效应Logit模型，该模型表明，报告的满意程度的主要驱动因素是家庭内部用电以及家庭的年龄和经济状况等某些特征。没有强有力的证据表明电力部门改革的状况对住户的意见产生影响。但是，与没有独立法规的国家/地区相比，拥有完全独立法规的国家/地区的客户更有可能获得更高的满意度。

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  • 来源
    《Energy Policy》 |2017年第8期|151-157|共7页
  • 作者

    Carvalho Antonio;

  • 作者单位

    Heriot Watt Univ, CEERP, Conoco Bldg, Edinburgh EH14 4AS, Midlothian, Scotland;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    Electricity; Transition economies; Ordinal logit;

    机译：电力;转型经济;序数登录;

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