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Global Multisourcing Strategy: Integrating Learning From Manufacturing Into IT Service Outsourcing

机译：全球多元化战略：将制造方面的学习整合到IT服务外包中

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摘要

“Multisourcing” has emerged as an important strategy for global information technology (IT) service outsourcing in today''s turbulent business environment. The existing literature on IT service provides only limited insights into this phenomenon. However, in the manufacturing domain, a similar concept, supply base management, has been extensively studied. In this paper, we integrate related research in IT service and manufacturing to explore how firms can successfully pursue global multisourcing strategy in IT service. Specifically, we first conceptualize a firm''s multisourcing supply base along the dimensions of breadth and depth and theorize about the impact of these two dimensions on outsourcing outcomes. Second, based on this framework, we analyze four configurations of multisourcing supply base. Finally, we conduct case studies of two global financial services firms to illustrate the configurations and identify patterns of evolution of global multisourcing strategy in customized information systems development.
机译：在当今动荡的商业环境中，“多资源外包”已成为全球信息技术（IT）服务外包的重要战略。现有的有关IT服务的文献仅提供了对此现象的有限见解。但是，在制造领域，已经广泛研究了类似的概念，即供应基地管理。在本文中，我们将有关IT服务和制造业的相关研究进行了整合，以探讨企业如何成功地在IT服务中奉行全球多元化战略。具体而言，我们首先根据广度和深度来概念化公司的多供应商供应基础，然后理论化这两个维度对外包结果的影响。其次，基于此框架，我们分析了多源供应基地的四种配置。最后，我们对两家全球金融服务公司进行案例研究，以说明配置和确定定制信息系统开发中全球多来源采购战略的演变模式。

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