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首页> 外文期刊>IEEE Transactions on Engineering Management >Managing Information Technology Project Escalation and De-Escalation: An Approach-Avoidance Perspective
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Managing Information Technology Project Escalation and De-Escalation: An Approach-Avoidance Perspective

机译：管理信息技术项目升级和降级：一种避免方法的观点

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摘要

This paper presents an integrated theoretical process model for identifying , describing, and analyzing the complex escalation and de-escalation phenomena in software development projects. The approach-avoidance theory is used to integrate core elements of various escalation theories into a holistic, explanatory framework for the two phenomena. We use a process model to identify antecedent conditions, sequences of events, critical incidents, and outcomes over the course of a project. The analysis also operates at multiple levels: project, work, and environment. This highlights the recursive interactions between project, organizational work activities, and their contexts during the software project development process. By conceiving the processes of commitment escalation and de-escalation as sequences of events involving recurring approach-avoidance decision conflict, this research allows for a deeper understanding of the ambiguity and dilemma that decision makers face during project escalations and de-escalations. Our proposed model was both informed by a detailed case study that exhibits both project escalation and de-escalation conditions, and at the same time, illuminates the perspectives of various stakeholders.
机译：本文提出了一个集成的理论过程模型，用于识别，描述和分析软件开发项目中复杂的升级和降级现象。避免接近理论用于将各种升级理论的核心要素整合到这两种现象的整体说明框架中。我们使用过程模型来确定项目过程中的先决条件，事件顺序，严重事件和结果。该分析还可以在多个级别上进行：项目，工作和环境。这突出了在软件项目开发过程中项目，组织工作活动及其上下文之间的递归交互。通过将承诺升级和降级过程视为涉及反复发生的避免方法决策冲突的事件序列，本研究可以更深入地理解决策者在项目升级和降级过程中面临的歧义和困境。我们提出的模型是通过详细的案例研究获得的，该案例展示了项目升级和降级情况，同时阐明了各个利益相关者的观点。

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