The latest sales configuration systems are now able to significantly improve the logistical nightmare of matching product specification to customer requirement. Charles Carson highlights the potential of applying the technology Traditionally, sales and product configuration are viewed as discrete disciplines performed by salespeople and product engineers respectively. The salesperson identifies a customer's requirement and then liaises with product engineers and production planners to produce a product configuration and quotation. Unfortunately, this process is both time consuming and error prone, with a high potential for miscommu-nication of requirements and misinterpretation of product information. The resultant inefficiency can be very costly. According to Advanced Manufacturing Research Inc. (AMR), companies typically lose 2-3 per cent of revenue in re-work and penalties due to errors in initial product configuration.
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机译：最新的销售配置系统现在能够显着改善将产品规格与客户需求相匹配的后勤噩梦。 Charles Carson强调了应用该技术的潜力。传统上，销售和产品配置被视为分别由销售人员和产品工程师执行的独立学科。销售人员确定客户的需求，然后与产品工程师和生产计划人员联系以产生产品配置和报价。不幸的是，该过程既耗时又容易出错，极有可能错误传达需求和错误解释产品信息。结果造成的低效率可能会非常昂贵。根据Advanced Manufacturing Research Inc.（AMR）的报告，由于初始产品配置的错误，公司通常损失2-3％的返工和罚款。
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