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Motivational mechanisms at the origin of control task violations: An analytical case study in the pharmaceutical industry

机译：违反控制任务的动机的动力机制：制药行业的分析案例研究

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摘要

The introduction of rules and procedures to guide front-line operators' behaviour and to decrease the frequency of errors is a growing safety strategy in complex risk systems. It is thought to be a useful way of controlling and standardising human practices and of increasing safety and quality. However, merely developing procedures does not ensure that they are followed. In this study, observation was used to collect information on procedural violations in a pharmaceutical company. Interviews were conducted with the operators and the prescriptors to better understand how and why these violations were occurring. Results showed that a small number of procedures were breached by the majority of operators and that the rules that were violated were the ones associated with a perception of minimum risk. Results suggest the rationality of operators is a response to cognitive and social influences, which must be taken into account when designing procedures.
机译：在复杂的风险系统中，引入规则和程序来指导一线操作员的行为并减少错误发生的频率是一种日益增长的安全策略。人们认为这是控制和规范人类行为以及提高安全性和质量的有用方法。但是，仅制定程序并不能确保遵循这些程序。在这项研究中，观察被用于收集有关制药公司违反程序的信息。与操作员和处方者进行了访谈，以更好地了解这些违规行为的发生方式和原因。结果表明，大多数操作员都违反了少数程序，违反的规则是与最低风险感相关的规则。结果表明，操作员的合理性是对认知和社会影响的反应，在设计程序时必须考虑到这一点。

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  • 来源
    《Ergonomics》 |2010年第9期|P.1076-1084|共9页
  • 作者

    Anne-Sophie Nyssen; Virginie Cote;

  • 作者单位

    Cognitive Ergonomics, Faculty of Psychology, University of Liege, B32 FAPSE, 5, Bld du Rector at, 4000, Liege, Belgium;

    rnCognitive Ergonomics, Faculty of Psychology, University of Liege, B32 FAPSE, 5, Bld du Rector at, 4000, Liege, Belgium;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);美国《化学文摘》(CA);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    cognitive and social rationality; risk perception; safety; violations;

    机译：认知和社会理性;风险感知;安全;违规;

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