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首页> 外文期刊>European journal of information systems >A multiple narrative approach to information systems failure: a successful system that failed
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A multiple narrative approach to information systems failure: a successful system that failed

机译：信息系统故障的多种叙述方法：成功的系统失败了

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摘要

We discuss the introduction of an information system where the dominant coalition claimed project success. While the key users did not use the system as intended and the project goals were not achieved, the project committee reported success to the top management board. Using a multi-methodological approach, we can follow how different stakeholders attributed different meanings to the system introduced over time. The rhetorical tools used are analysed using a narrative methodology. We draw on the social construction of technology and use the concept of relevant social groups to understand the different interests influencing the organisational dynamics. We complement this approach by employing the concepts of organisational power and cultural fit between the new system and the different subcultures. We found that this multiple approach explains well how the acceptance of the new software processes was interpreted differently within the organisation, and also by the software supplier. Although limited, our case study reveals the process of socially constructing the success or failure of an information system using this multiple research approach. We compare our results with the literature on IS failures and we consider the value of combining constructionist and critical approaches through a narrative methodology.
机译：我们讨论了一个信息系统的介绍，主导联盟宣称该项目成功。尽管关键用户未按预期使用系统，也未实现项目目标，但项目委员会向高层管理委员会报告了成功。使用多方法方法，我们可以了解随着时间的推移，不同的涉众如何将不同的含义赋予系统。使用叙事方法分析所使用的修辞工具。我们利用技术的社会建构，并使用相关社会群体的概念来理解影响组织动力的不同利益。我们通过在新系统和不同亚文化之间采用组织力量和文化契合度的概念来补充这种方法。我们发现，这种多重方法很好地解释了组织内部以及软件供应商对新软件流程的接受程度的不同解释。尽管有限，但我们的案例研究揭示了使用这种多重研究方法从社会角度构建信息系统的成功或失败的过程。我们将我们的结果与关于IS失败的文献进行比较，并考虑通过叙述方法将建构主义和批判性方法相结合的价值。

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