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Stakeholder management in IOS projects: analysis of an attempt to implement an electronic patient file

机译:IOS项目中的涉众管理:实施电子病历的尝试分析

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Implementing an inter-organizational system (IOS) requires significant organizational as well as technical changes. These will affect stakeholders (upon whom promoters depend) with varying degrees of power and with varying degrees of interest in the system. Identifying stakeholders and understanding the sources of their attitudes will enable promoters to meet their expectations more fully, and hence encourage acceptance. We examine these issues through a theoretically based study of an attempt to introduce an Electronic Patient File system in The Netherlands. All saw that the system would benefit patients, yet powerful players resisted its implementation, fearing it would affect their interests. This paper develops and tests a model of stakeholder management, showing that those with high interest in the system lacked the power to implement it, while those with low interest had the power to block it. These negative attitudes were shaped by concerns not about the system itself, but about the likely effects on working routines, power, culture and finance. This paper implies that those promoting an IOS (in any sector) should, from the outset of a project, identify their power sources and seek to reconcile stakeholder interests.
机译:实施组织间系统(IOS)需要重大的组织和技术变革。这将以不同程度的权力和对系统的不同程度的利益影响利益相关者(发起人所依赖的利益相关者)。识别利益相关者并了解其态度的根源将使发起人能够更充分地满足他们的期望,从而鼓励接受。我们通过对从荷兰引进电子病历系统进行尝试的理论研究来研究这些问题。所有人都看到该系统将使患者受益,但是强大的参与者却拒绝执行该系统,担心该系统会影响他们的利益。本文开发并测试了利益相关者管理模型,表明对系统感兴趣的人缺乏实施它的能力,而对系统感兴趣的人则有阻止它的能力。这些消极的态度不是由对系统本身的关注,而是对日常工作,权力,文化和财务的可能影响所引起的。本文暗示,那些在任何项目中推广IOS的人应从项目开始就确定其动力来源并寻求调和利益相关者的利益。

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