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首页> 外文期刊>European journal of information systems >e-Government information systems: Evaluation-led design for public value and client trust
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e-Government information systems: Evaluation-led design for public value and client trust

机译：电子政务信息系统：以评估为导向的公共价值和客户信任度设计

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e-Government systems differ from commercial information systems (IS) in that they frequently encompass strategic goals that go beyond efficiency, effectiveness and economy, and include political and social objectives such as trust in government, social inclusion, community regeneration, community well-being and sustainability. Designing e-Government systems that help to meet these objectives is a significant challenge for the future. This paper develops an evaluative design framework for e-Government projects that complements traditional approaches to IS evaluation. The framework is based upon Moor's concept of public value. It focuses upon citizens' and clients' experiences of service provision and service outcomes as contributors to the formation of public trust. Trust is shown to be related to the extent to which people feel that an e-Government service enhances their sense of being well-informed, gives them greater personal control, and provides them with a sense of influence or contingency. The framework's development and validation are founded upon analyses of a two live case studies in south-east England and London, U.K.
机译：电子政务系统与商业信息系统（IS）的不同之处在于，它们通常包含超越效率，有效性和经济性的战略目标，并包括政治和社会目标，例如对政府的信任，社会包容，社区复兴，社区福祉。和可持续性。设计有助于实现这些目标的电子政务系统是未来的重大挑战。本文为电子政务项目开发了一个评估设计框架，该框架对传统的IS评估方法进行了补充。该框架基于穆尔的公共价值概念。它着重于公民和客户提供服务和服务成果方面的经验，这些经验有助于公众信任的形成。信任与人们对电子政务服务增强他们的知情感，给予他们更大的个人控制权以及提供影响力或偶然性的感觉有关。该框架的开发和验证基于对英格兰东南部和英国伦敦的两个现场案例研究的分析。

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