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Collaborative e-Government: impediments and benefits of information-sharing projects in the public sector

机译：电子政府协作：公共部门信息共享项目的障碍和收益

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摘要

Information-sharing projects are becoming increasingly important in both public and private organizations. Generally, organizations base their decision to move forward with an information-sharing project on the project's expected benefits such as better services, operational savings, and increased program effectiveness. Clearly, potential impediments particular to the government environment could limit the attainment of benefits, jeopardizing the project's business case and even the project itself. Yet, we know very little about how users' perceived impediments affect a project's expected benefits in collaborative digital government initiatives. Using data from six public sector information-sharing projects, this paper reveals how some managerial and cultural impediments (e.g., control-oriented management) limit perceptions of expected benefits. Surprisingly, political impediments were not found to significantly affect the expectations of benefits. Additionally, the paper provides managers with specific advice on how to better understand users' perceptions and expectations. The paper should be of interest to both academicians and practitioners who are interested in government information technology implementation, in general, and collaborative e-Government, in particular.
机译：信息共享项目在公共组织和私人组织中都变得越来越重要。通常，组织会根据项目的预期收益（例如更好的服务，运营节省和提高的计划有效性）来决定是否进行信息共享项目。显然，特定于政府环境的潜在障碍可能会限制收益的获得，从而危害项目的业务案例甚至项目本身。但是，我们对用户的感知障碍如何影响数字政府协作计划中项目的预期收益知之甚少。本文使用来自六个公共部门信息共享项目的数据，揭示了一些管理和文化障碍（例如，面向控制的管理）如何限制对预期收益的看法。令人惊讶的是，没有发现政治障碍会显着影响对福利的期望。此外，本文为管理人员提供了有关如何更好地理解用户的看法和期望的具体建议。总体上，对于政府信息技术的实施，尤其是协作电子政务感兴趣的院士和从业人员，都应该对本文感兴趣。

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