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首页> 外文期刊>European management journal >Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
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Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry

机译：基于结果的合同可推动服务科学中的系统思维和以服务为主导的逻辑：国防工业的证据

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摘要

Two outcome-based defence contracts are studied in the attempt to better understand the provision of services in maintenance, repair and overhaul (MRO) environment that is contracted on the outcome of the equipment, rather than the provision of equipment. The nature of the contract changes the dynamics of the delivery, bringing complex issues such as customer behaviours and involvement to the forefront, with both customer and firm focused on value co-creation and co-production, rather than each party's contractual obligation. We uncover four areas that are crucial in the understanding of value co-production in service delivery and analysed them through a systems approach combined with the application of the service-dominant logic, both considered as the theoretical underpinnings of service science.
机译：研究了两个基于结果的国防合同，以更好地了解根据设备的结果而非设备的提供而签订的维护，修理和大修（MRO）环境中的服务提供。合同的性质改变了交付的动力，将诸如客户行为和参与等复杂问题带到了最前沿，客户和公司都专注于价值的共同创造和共同生产，而不是各方的合同义务。我们发现了四个对理解服务交付中的价值共同生产至关重要的领域，并通过系统方法结合服务主导逻辑的应用对它们进行了分析，这两个领域均被视为服务科学的理论基础。

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