Partially outsourcing the Web-based application development project was supposed to make development of the order entry system faster and easier. Instead, it slowed development to a crawl. The project divided the IT staff at Chase-Pitkin Home & Garden. Tensions rose. In-house staff provided partial answers or none at all to the out-sourcer's developers, making it almost impossible for the external staff to understand the file structure or which files contained certain data.
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