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Increasing customer retention by improving quality in sales

机译:通过提高销售质量来增加客户保留率

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摘要

Today, most leading companies have recognized the value of keeping their best customers. They understand that the cost of acquiring a new customer is five to 10 times greater than retaining an existing one, and that a customer's profitability continues to increase over time.
机译:如今,大多数领先的公司已经意识到保持最佳客户的价值。他们了解到,获得新客户的成本比保留现有客户的成本高出五到十倍,而且客户的盈利能力会随着时间的推移而不断增加。

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