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Resource behavior measure and application in business process management

机译：资源行为度量及其在业务流程管理中的应用

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摘要

Efficient resource behavior measure in business process management is a real and challenging problem. It reflects the actual situations in business process execution from resource perspective and is highly rele vant for the business process performance. This paper presents an approach of measuring resource behav ior from four important perspectives, i.e., preference, availability, competence and cooperation, based on process mining. Furthermore, this paper shows how business process management can benefit from resource behavior measure. In particular, four applications are addressed to demonstrate the applicability of resource behavior measure in business process management. The presented approach is evaluated based on a proof-of-concept implementation and its application to a real case form health-care. The results show that the proposed approach is possible to improve current state of business process management.
机译：业务流程管理中的有效资源行为度量是一个现实且具有挑战性的问题。它从资源的角度反映了业务流程执行中的实际情况，并且与业务流程性能高度相关。本文基于过程挖掘，从四个重要角度（即偏好，可用性，能力和合作）提出了一种衡量资源行为的方法。此外，本文显示了业务流程管理如何从资源行为度量中受益。特别是，解决了四个应用程序，以证明资源行为度量在业务流程管理中的适用性。所提出的方法是基于概念验证的实施及其在实际案例中的卫生保健应用而进行评估的。结果表明，所提出的方法可以改善当前业务流程管理的状态。

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  • 来源
    《Expert Systems with Application》 |2012年第7期|p.6458-6468|共11页
  • 作者

    Zhengxing Huang; Xudong Lu; Huilong Duan;

  • 作者单位

    College of Biomedical Engineering and Instrument Science of Zhejiang University, The Key Laboratory of Biomedkal Engineering, Ministry of Education, China;

    College of Biomedical Engineering and Instrument Science of Zhejiang University, The Key Laboratory of Biomedkal Engineering, Ministry of Education, China;

    College of Biomedical Engineering and Instrument Science of Zhejiang University, The Key Laboratory of Biomedkal Engineering, Ministry of Education, China;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    business process management; resource behavior; preference; competence; availability; cooperation;

    机译：业务流程管理;资源行为;偏爱;权限;可用性;合作;

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