"There's everything to gain by listening." In one sense, it's just that simple for Don Digby, Jr., president of Navajo Express. And Digby, who now heads up the third generation, family-owned business, means it. "People talk about paying attention to customers and drivers, but few really do it," Digby says. "Every day, we focus on hearing how our resources, management practices, operations and customer relationships can continue to ensure our growth and success in a highly competitive business."
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