When a business owner calls in a supplier to solve a problem, he doesn't care how the team gets there, He doesn't care how they get home, The only things on his mind are how quickly they'll be back with the solution and how much it's going to cost.rnSo, most of the time, Ed Rachel doesn't even tell customers he and his crew flew into that small airport right up the road. He says, "Sometimes when we're back in the office an hour-and-a-half later and we have the guy on the phone, he'll say, 'I saw you, I went to lunch, And you're already dealing with my problem. How is that possible?' That's when we'll tell him."
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