With the 2017 holiday season in our rearview mirror, companies (especially retailers) across the globe are looking closely at deliveries-what went well, what went disastrously and what we can learn from delivering during the busiest time of the year? Some carriers struggled to process record-high delivery volumes, and there's growing pressure for companies to meet the rising "need-it-now" consumer mindset. This, coupled with massive growth in e-commerce and online ordering, has led many companies to take a closer look at last-mile delivery: the final and most important leg of a shipment that ends at a customer's door.
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