There aren't any special pills I can give you. Chefs tell me-and I think they're spot on-that when you're interviewing someone to work in your operation, you need to look at behavioral traits. Those can be part of your criteria when you're hiring, and they are almost more important than the actual skills. Don't misread the message-you need to have the skills-but if you don't have that baseline of behavior, those skills are harder to teach. So what's the easy way? Find somebody who has those hospitality skills.
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