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Customer - and Community - Service Key to Tampa Auto Dealer's Success

机译：客户和社区-坦帕汽车经销商成功的服务关键

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摘要

Jay Rosario learned the importance of customer service as a child working at his parents' delicatessen in New York City. Provide quality products at fair prices, they told him. Keep your inventory stocked. Treat your customers and employees with respect. Be a good neighbor. "My parents were immigrants, so it was important for them to do well in their business as they pursued the American Dream," said Rosario. "But it was even more important for them to support their customers and serve the community. If someone got into trouble, my father would provide whatever help he could, including food and even money. He didn't make a big deal about it. He just did what he could to help."
机译：杰伊·罗萨里奥（Jay Rosario）从小在父母在纽约市的熟食店工作的时候就了解了客户服务的重要性。他们告诉他，以合理的价格提供优质的产品。保持库存充足。尊重您的客户和员工。做个好邻居。罗萨里奥说：“我的父母是移民，所以对他们来说，在追求美国梦的过程中，做好生意非常重要。” “但是对他们来说，支持客户和服务社区甚至更为重要。如果有人遇到麻烦，我父亲会提供一切可能的帮助，包括食物甚至金钱。他对此没有多大帮助。他只是竭尽所能。”

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  • 来源
    《Forbes》 |2017年第7期|144-145|共2页
  • 作者

    Jay Rosario;

  • 作者单位
  • 收录信息 美国《科学引文索引》(SCI);
  • 原文格式 PDF
  • 正文语种 eng
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