An Empirical Study of the Impact of IT on Performance in Indian Service Industries

AJAY KUMAR BEHERA; NARAYAN CHANDRA NAYAK; HARISH CHANDRA DAS; RABINDRA NARAYAN MOHAPATRA

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An Empirical Study of the Impact of IT on Performance in Indian Service Industries

机译：IT对印度服务业绩效的影响的实证研究

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An analysis of the relationship between information technology (IT) adoption and usage in Indian banking and software firms reveals the impact of IT in terms of efficiency, effectiveness, and productivity. The findings of a study of 125 service firms suggest that IT usage has a positive linear relationship with organizational performance, and that organizational performance has a positive correlation with such factors as staff attitude toward IT usage. In addition, tenure of IT adoption and utility of IT contributes significantly toward enhanced service performance.

机译：对印度银行和软件公司中信息技术（IT）的采用与使用之间的关系进行的分析揭示了IT在效率，有效性和生产率方面的影响。对125家服务公司的研究结果表明，IT使用与组织绩效呈正线性关系，而组织绩效与员工对IT使用态度等因素呈正相关。此外，IT的采用期限和IT的实用性对于提高服务性能也有很大的贡献。

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《Global business and organizational excellence》 |2015年第3期|67-78|共12页
作者
AJAY KUMAR BEHERA; NARAYAN CHANDRA NAYAK; HARISH CHANDRA DAS; RABINDRA NARAYAN MOHAPATRA;
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作者单位

Siksha 'O' Anusandhan University in Bhubaneswar, India;

Indira Ghandi Institute of Technology in Sarang, India;

Institute of Technical Education &Research at Siksha 'O' Anusandhan University in Bhubaneswar, India;

Institute of Technical Education &Research at Siksha 'O' AnusandhanUniversity in Bhubaneswar, India;

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An Empirical Study of the Impact of IT on Performance in Indian Service Industries

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