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首页> 外文期刊>Global business and organizational excellence >Meaningful Exit Interviews Help One Bank Cut Turnover and Save
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Meaningful Exit Interviews Help One Bank Cut Turnover and Save

机译：有意义的退出面试帮助一家银行削减营业额并节省资金

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摘要

When turnover at a regional bank jumped from 10 to 25 percent, its managers knew they needed help in identifying the cause of the exodus. As this case study shows, a specially designed exit interview program has helped the bank dramatically reduce its turnover rate and implement strategies to recruit and retain the right people, driving more profit to the bottom line. Conducted by certified HR professionals outside the organization to ensure candor, the exit interviews are supplemented with techniques for collecting critical information from employees who choose to stay and those who turn down offers of employment as well. But merely gathering information was not enough. For the bank to realize the full benefits of its initiative, it had to be willing to act on what the interviewers heard.
机译：当一家地区性银行的营业额从10％跃升至25％时，其经理知道他们需要帮助来确定出逃的原因。如本案例研究所示，专门设计的退出面试计划帮助该银行大大降低了周转率，并实施了招募和留住合适人选的策略，从而将更多利润推向了底线。出口面试由组织外的合格HR专业人士进行，以确保坦率，并补充了从选择留下的员工以及拒绝提供工作的员工那里收集关键信息的技术。但是仅仅收集信息是不够的。为了使银行能够充分发挥其主动性，银行必须愿意根据访问员的所言行事。

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