Lean Strategy Deployment Delivers Customer Satisfaction at GE Healthcare

PAUL PEJSA; RICH ENG

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Lean Strategy Deployment Delivers Customer Satisfaction at GE Healthcare

机译：精益战略的部署使GE Healthcare的客户满意

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When GE Healthcare combined several service divisions to form Clinical Systems Service, it faced the challenge of unifying multiple strategies while improving customer satisfaction. Focusing on the experiences of one of those segments, Monitoring Solutions/Diagnostic Cardiology, the authors show how lean strategy deployment can be used to boost customer satisfaction by improving communications and tying daily work processes to organizational objectives.

机译：当GE Healthcare合并多个服务部门组成临床系统服务时，它面临着在提高客户满意度的同时统一多种策略的挑战。作者重点关注这些领域之一（监控解决方案/诊断心脏病学）的经验，作者展示了精益策略部署如何通过改善沟通并将日常工作流程与组织目标联系起来，从而提高客户满意度。

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《Global business and organizational excellence》 |2011年第5期|p.45-55|共11页
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PAUL PEJSA; RICH ENG;
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Lean Strategy Deployment Delivers Customer Satisfaction at GE Healthcare

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