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Digitally-enabled service transformation in the public sector: The lure of institutional pressure and strategic response towards change

机译：公共部门的数字化服务转型：机构压力和对变革的战略响应的诱惑

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Digitally-Enabled Service Transformation (DEST) projects in public sector institutions are viewed as a choice of strategic response towards changes in policy. Such transformation can destruct institutional stability and legitimacy and result in failure if the complex institutional setting of the public sector is not comprehended in the change-institutionalisation effort. Through a multiple case enquiry, this study examines how institutional pressures contribute towards the emergence of DEST in public agencies and how newly introduced transformation is implemented and diffused within the institutional setting. The findings highlight that as a form of technology driven change, DEST is characterised and shaped dominantly by continuous interplay with institutional elements and the impact of these interactions define the institutionalisation, deinstitutionalisation and re institutionalisation of DEST. Ability to recognise such stages and provide the required support will determine a public institution's ability to effectively manage DEST and attain its strategic goals. (C) 2016 Elsevier Inc. All rights reserved.
机译：公共部门机构中的数字化服务转换（DEST）项目被视为应对政策变化的战略选择。如果在变革制度化的努力中不理解公共部门复杂的制度环境，这种转变就会破坏制度的稳定性和合法性，并导致失败。通过多案例调查，本研究考察了制度压力如何促使DEST在公共机构中的出现，以及新引入的转型如何在制度环境中实施和扩散。研究结果突显出，作为技术驱动型变革的一种形式，D​​EST的特征和形状主要是与制度要素的持续相互作用，而这些相互作用的影响决定了DEST的制度化，非制度化和重新制度化。认识到这些阶段并提供所需支持的能力将决定公共机构有效管理DEST和实现其战略目标的能力。 （C）2016 Elsevier Inc.保留所有权利。

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