During their interviews for the 2014 Hotelier of the World awards (p22), Elisabeth Gurtler of the Sacher Hotels, Vienna, and Chris Nassetta, president and CEO of Hilton Worldwide, purposefully spent a lot of time talking about how important it is to continually reinforce a strong organizational culture. While sustaining a great culture is always crucial, we keep hearing about it - more so since the 2008 global financial meltdown - because its actual execution is painstakingly difficult.
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