THISTLE PRICKLED ON SOCIAL MEDIA

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THISTLE PRICKLED ON SOCIAL MEDIA

机译：社交媒体上的刺

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Thistle Hotel Group's recent handling of a guest alleging homophobic treatment shows how quickly one unanswered tweet can fireball. It took Thistle Hotel Group, part of Guoman Hotel Management, Uxbridge, England, 12 hours to respond to Nick Hurley's tweet alleging that a front desk staffer at Thistle City Barbican, located in London, refused to put him and his partner in their pre-booked double room, instead putting them in a room with separate beds while treating them rudely. The tweet was retweeted almost 3,000 times and soon was being widely reported in the British press. Thistle eventually called Hurley to apologize and tweeted the apology. Then Thistle Hotel Group CEO Mike DeNoma issued a public apology to Hunter and his partner and announced team meetings across the portfolio to address discrimination.

机译：蓟酒店集团最近对客人的指控是仇视同性恋的处理显示了一条未回答的推文发射火球的速度有多快。英国蓟花饭店集团（Thistle Hotel Group）是英格兰乌克斯布里奇（Uxbridge）国满饭店管理部门的成员，花了12个小时来回应尼克·赫利（Nick Hurley）的一条推文，指称位于伦敦的Thistle City Barbican的前台工作人员拒绝让他和他的搭档进入他们之前的工作。订了双人间，而不是把它们放在有单独床铺的房间里，同时粗鲁地对待它们。该推文被转发了近3,000次，很快被英国媒体广泛报道。蓟最终打电话给赫尔利（Hurley）道歉并在推特上发了道歉。然后，Thistle酒店集团首席执行官Mike DeNoma向Hunter及其合作伙伴公开道歉，并宣布了整个投资组合中的团队会议，以解决歧视问题。

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《Hotels》 |2013年第4期|12-12|共1页
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