Participants at the International Hotel & Restaurant Association's (IH&RA) fifth Think Tank on Hospitality Technology held in Paris on February 17 and 18, 2001 could have been expected to talk about the future of e- and m-business, wireless applications, Voice Over IP and ASPs. But they sidelined predictions about "the next big thing" in favor of articulating their views on the most crucial challenge facing hospitality companies in the e-hospitality environment: the human and the business dimensions.
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