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The Costs of Exhibiting Organizational Citizenship Behavior

机译：展示组织公民行为的成本

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Organizational citizenship behavior (OCB) has been associated with positive organizational outcomes and with higher managerial ratings of employee performance. However, concerns have been raised about the possible personal costs of performing such activities. This paper examines the relationship between OCB and emotional exhaustion and work-family conflict and explores the moderating role of job performance in shaping those relationships. In a time-lagged field study of customer-contact center employees the research found that one particular dimension of OCBconscientiousnesswas associated with higher emotional exhaustion and with work-family conflict. The study also revealed that conscientious employees who performed their in-role job responsibilities at a high level experienced greater emotional exhaustion and work-family conflict than conscientious employees who performed their in-role job responsibilities at a low level. Our findings suggest that organizational pressures to increase the level at which both discretionary and formal role obligations are performed can carry negative consequences for employees. (c) 2016 Wiley Periodicals, Inc.
机译：组织公民行为（OCB）与积极的组织成果和更高的员工绩效管理水平相关。但是，人们对进行此类活动的可能的个人成本提出了担忧。本文研究了OCB与情绪疲惫和工作家庭冲突之间的关系，并探讨了工作绩效在调节这些关系中的调节作用。在对客户联络中心员工进行的时间滞后的实地研究中，研究发现，OCB尽责性的一个特定方面与情绪疲惫和工作家庭冲突有关。该研究还显示，与那些认真履行职责的认真工作的员工相比，认真履行职责的工作的员工在情感上的疲倦和工作家庭冲突更大。我们的研究结果表明，组织施加压力以提高履行自由裁量权和正式角色义务的水平，可能会对员工造成负面影响。 （c）2016年威利期刊有限公司

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