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Language-Based Exclusion and Prosocial Behaviors in Organizations

机译:组织中基于语言的排斥和亲社会行为

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摘要

Organizations can be seen as amalgams of languages that can serve as a source of divisive tensions among employees. In our conceptual model, we draw upon social identity and social exclusion research to propose that linguistic diversity increases the potential for language-based exclusion in multilingual work settings. Language may cue listeners to ethnic or cultural stereotypes as well as negatively affect perceptions of speakers' competence, leading listeners to exclude speakers of certain languages. We contend that when excluded, perception of oneself can be cast in an antagonistic relation to perceptions of others, with detrimental effects on prosocial behaviors. Perceptions of procedural unfairness, a weakened identity, and impaired mood serve to amplify the association between language-based exclusion and prosocial behaviors. However, organizational factors such as positive diversity climate may mitigate experiences with language-based exclusion. We outline an agenda for future research and discuss implications for human resource practice. (c) 2014 Wiley Periodicals, Inc.
机译:可以将组织视为多种语言的组合,这些语言可以成为员工之间产生分歧的根源。在我们的概念模型中,我们借鉴了社会认同和社会排斥研究,提出语言多样性增加了多语言工作环境中基于语言的排斥的可能性。语言可能会引起听众对种族或文化刻板印象的注意,并且会对讲话者的能力观念产生负面影响,从而导致听众将某些语言的讲话者排除在外。我们认为,当被排斥时,对自己的看法可能与对他人的看法形成对立关系,对亲社会行为产生不利影响。对程序不公平,身份弱化和情绪受损的感知有助于扩大基于语言的排斥与亲社会行为之间的联系。但是,诸如积极的多样性气氛之类的组织因素可能会减轻基于语言的排斥的经验。我们概述了未来研究的议程,并讨论了对人力资源实践的影响。 (c)2014年威利期刊有限公司

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