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Where the Town Hall has all the Answers You Need

机译:市政厅哪里有您需要的所有答案

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摘要

The European Commission has nominated the "Hands" (Helping Answer Decision Service) project, aimed at facilitating communication between citizens and pubic administration, as the best e-Government initiative in 2007. Although the project has yet to be applied, for over a year citizens in the Belgian city of Waterloo have been able to ask for information from the town hall through an easy-to-use robot. The website called "Watson" taken from the famous Sherlock Holmes character, accepts queries from citizens on a wide range of topics related to local government. The principal feature of Watson is that it works through a chat instead than via a website. "Citizens do not have to look for information on the Internet. It is the town hall that comes to them in the technological environment they are most used to, commented a director of the project design.
机译:欧盟委员会已提名旨在促进公民与公共行政部门之间的交流的“ Hands”(帮助回答决策服务)项目为2007年最佳电子政务举措。尽管该项目尚未应用,但已超过一年了。比利时滑铁卢市的市民已经能够通过易于使用的机器人向市政厅询问信息。来自著名的夏洛克·福尔摩斯(Sherlock Holmes)角色的名为“沃森(Watson)”的网站接受了市民对与地方政府有关的广泛主题的查询。 Watson的主要功能是通过聊天而不是通过网站进行工作。项目设计主管评论说:“市民不必在Internet上寻找信息。市政厅是他们最习惯的技术环境。

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    《I-ways》 |2008年第3期|p.102|共1页
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