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首页> 外文期刊>IEEE Transactions on Professional Communication >Communication-focused business process redesign: assessing a communication flow optimization model through an action research study at a defense contractor
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Communication-focused business process redesign: assessing a communication flow optimization model through an action research study at a defense contractor

机译：重新设计以通信为中心的业务流程：通过国防承包商的一项行动研究评估通信流优化模型

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摘要

It can be argued that process redesign has a long history, going as far back as Taylor's (1911) scientific management and reaching its peak in the 1990s with business process re-engineering. Throughout most of its history, operational-level approaches to process redesign maintained a focus on "workflows," or the chronological flows of activities in processes. It is argued in this paper that while this makes some sense in materials transformation processes whose final product usually is a tangible manufactured item (e.g., a car engine), this orientation is fundamentally inconsistent with the communication-intensive nature of the vast majority of processes found in organizations today. This paper attempts to show that a focus on communication flow representations and methods is likely to lead to better process redesign outcomes than is a focus on representations and methods in connection with "workflows." It does so by developing a set of research questions based on the communication flow optimization model and answering those questions in the context provided by three process redesign projects conducted at a defense contractor in the US.
机译：可以说，流程重新设计的历史悠久，可以追溯到泰勒（1911）的科学管理，并随着业务流程的重新设计在1990年代达到顶峰。在其整个历史过程中，用于流程重新设计的操作级别方法始终以“工作流”或流程中活动的时间顺序流为重点。本文认为，尽管这在最终产品通常是有形制造品（例如汽车发动机）的材料转换过程中是有道理的，但这种方向从根本上与绝大多数过程的通信密集性相矛盾。在当今的组织中找到。本文试图表明，与关注与“工作流”相关的表示和方法相比，关注通信流的表示和方法可能导致更好的流程重新设计结果。为此，它基于通信流优化模型开发了一系列研究问题，并在美国一家国防承包商进行的三个流程重新设计项目的背景下回答了这些问题。

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