Documentation is the key to user success

Odescalchi E.K.

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Documentation is the key to user success

机译：文档是用户成功的关键

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A discussion is presented of test conducted at the IBM Human Factors Laboratory in Kingston, New York, to compare the productivity of people using computer-manual, task oriented vs. product-oriented information. The failure rate was 310% higher with the product-oriented information. The conservatively calculated overall productivity gain attained by task-oriented information was 41%.

机译：讨论了在纽约金斯敦的IBM人因实验室进行的测试，以比较使用计算机手动，面向任务和面向产品的信息的人员的生产率。面向产品的信息的故障率高出310％。通过以任务为导向的信息保守地计算出的总体生产率提高为41％。

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来源
《Professional Communication, IEEE Transactions on》 |1986年第4期|p.16-18|共3页
作者
Odescalchi E.K.;
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作者单位

IBM Corp., Poughkeepsie, NY, USA;

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原文格式 PDF
正文语种 eng
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关键词
system documentation; user manuals; IBM Human Factors Laboratory; computer-manual; product-oriented information; productivity; task-oriented information; Assembly; Companies; Documentation; Error analysis; Human factors; Productivity; Statistical analysis;

机译：系统文档;用户手册;IBM人因实验室;计算机手册以产品为导向的信息;生产率;面向任务的信息;部件;公司;文件;错误分析;人为因素;生产率;统计分析;

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Documentation is the key to user success

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