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Factors affecting the processing of procedural instructions: implications for document design

机译:影响程序说明处理的因素:文件设计的影响

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In order to improve the design of procedural instructions, technical writers need to know how users proceed when they are using them, from their initial reading, to execute described actions. Several kinds of activities are implicated, such as reading with understanding, action planning, carrying out specific actions, and executive control activities. This paper proposes that by taking into account design factors that affect these activities, technical writers can markedly improve the design of procedural documents. Thus, a model is suggested that combines information on how users deal with procedural documents when faced with new equipment and the mental processes involved in this interaction, together with document design recommendations aimed at enhancing the interactions between users, documents, and equipment.
机译:为了改善程序说明的设计,技术作家需要知道用户如何在使用它们时从他们的初始读取时继续执行描述的操作。牵连几种活动,例如阅读,以理解,行动规划,开展具体行动和执行控制活动。本文提出通过考虑影响这些活动的设计因素,技术作家可以显着改善程序文件的设计。因此,建议一个模型,它结合了有关用户如何处理程序文档的信息,当面对新设备和涉及这种互动的心理过程,以及旨在增强用户,文档和设备之间的交互的文档设计建议。

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