Research problem:nWhen it comes to understanding certain aspects of a maintenance technician's i'/> An Investigation of Maintenance Technicians’ Information-Seeking Behavior in a Repair Center
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An Investigation of Maintenance Technicians’ Information-Seeking Behavior in a Repair Center

机译：对维修中心维修技术人员的信息寻求行为的调查

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Research problem:nWhen it comes to understanding certain aspects of a maintenance technician's information-seeking behavior, knowledge is lacking. For instance, little is known about what kinds of information needs that maintenance technicians exhibit while performing work tasks and what types of sources they employ to satisfy those needs. Understanding such information-seeking behavior is especially essential for technical communicators who endeavor to design useful and relevant technical information.nResearch questions:n1. What information needs do maintenance technicians show evidence of while performing maintenance work tasks? 2. Where do they go to satisfy these information needs?nLiterature review:nCurrent knowledge on maintenance technicians’ information-seeking behavior is very limited. The literature reviewed for this study covers the task-based information-seeking behavior of different types of engineers and is mainly found within the field of library and information science research. This literature was selected because maintenance technicians and engineers share many characteristics. One information-seeking characteristic exhibited by engineers is the tendency to rely on internal company information, such as colleagues and self-created sources, before external information sources are consulted.nMethodology:nThis study utilized an ethnographic research approach where empirical data were collected, analyzed, and interpreted from a theoretical viewpoint—a synthesis of Byström and Hansen's conceptual framework and the Systemic-Structural Theory of Activity. Seven in-house aftermarket maintenance technicians were observed via participant observation at a repair center in Sweden while they performed maintenance tasks on machines that had been taken out of service.nResults and conclusions:nThe results—based on empirical data collected over the course of 12 days, spread over 12 weeks in the autumn of 2012—reveal that the observed maintenance technicians exhibited 50 different types of information needs. They seldom sought instructions covering an entire work task. Instead, to satisfy their information needs, the maintenance technicians consulted four types of sources that, in the present study, have been designated as information source hosts.
机译：研究问题： n在了解维护技术人员的信息寻求行为的某些方面时，缺乏知识。例如，对于维护技术员在执行工作任务时需要展示哪些信息以及他们为满足这些需求需要采用哪些类型的信息知之甚少。对于努力设计有用和相关技术信息的技术交流者而言，了解这种信息寻求行为尤其重要。n研究问题： n1。维护技术人员在执行维护工作任务时会显示哪些信息需求？ 2.他们去哪里满足这些信息需求？n 文献复习： n关于维护技术人员的信息搜寻行为的当前知识非常有限。本研究回顾的文献涵盖了不同类型的工程师基于任务的信息寻求行为，并且主要发现于图书馆和信息科学研究领域。选择这些文献是因为维护技术人员和工程师具有许多特征。工程师表现出的一种寻求信息的特征是在咨询外部信息源之前倾向于依靠公司内部信息（例如同事和自己创建的信息源）的趋势。n方法论： n这项研究采用了人种学研究方法，在该方法中，收集，分析并收集了经验数据从理论角度进行解释-比斯特罗姆和汉森的概念框架以及活动的系统结构理论的综合。在瑞典的一家维修中心，通过参加者观察观察了七名内部售后维修技术人员，他们对已经停用的机器执行了维修任务。n结果与结论： n结果-基于在12天内收集的经验数据，在2012年秋季的12周内进行了一次调查，结果显示观察到的维护技术人员展示了50种不同类型的信息需求。他们很少寻求涵盖整个工作任务的指示。相反，为了满足他们的信息需求，维护技术人员咨询了四种类型的资源，在本研究中，这些资源已被指定为信息源主机。

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