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Functional and Nonfunctional Quality in Cloud-Based Collaborative Writing: An Empirical Investigation

机译:基于云的协作写作中的功能性和非功能性质量:一项实证研究

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Research problem: Collaborative writing has dramatically changed with the use of cloud-based tools, such as Google Docs. System quality—both functional (i.e., what services the system provides) and nonfunctional quality (i.e., how well the system provides the services)—influences user satisfaction with these tools. Research question: Do functional and nonfunctional quality influence user satisfaction in cloud-based systems that support collaborative writing? Literature review: The intersection of literature from collaborative writing and system quality presents the theoretical foundation for this study. The literature on collaborative writing suggests that technology facilitates and constrains collaborative writing, while the literature on cloud computing highlights the challenges in ensuring various aspects of quality. Furthermore, literature on system quality emphasizes the importance of the different facets of quality (i.e., functional and nonfunctional) and their impacts on user satisfaction. Methodology: We conducted a survey of 150 undergraduate students enrolled in an information systems course at a large urban university. Results: The results show that functional and nonfunctional quality play a critical role in shaping user satisfaction with cloud computing and that nonfunctional quality has a stronger impact than functional quality. Implications: To ensure satisfaction with cloud computing, organizations need to provide adequate development and maintenance resources to ensure both types of quality, and they need to recognize that nonfunctional quality plays a key role in shaping user satisfaction with cloud computing.
机译:研究问题:使用基于云的工具(例如Google Docs),协作写作已发生了巨大变化。系统质量-功能性(即系统提供的服务)和非功能性质量(即系统提供服务的质量)都影响用户对这些工具的满意度。研究问题:功能性和非功能性质量是否会影响支持协作写作的基于云的系统中的用户满意度?文献综述:协作写作与系统质量的文学交汇为这项研究提供了理论基础。有关协作写作的文献表明,技术促进并限制了协作写作,而有关云计算的文献则强调了确保质量各个方面的挑战。此外,关于系统质量的文献强调了质量的不同方面(即功能性和非功能性)及其对用户满意度的影响的重要性。方法:我们对一所大型城市大学的信息系统课程的150名本科生进行了调查。结果:结果表明,功能性和非功能性质量在塑造用户对云计算的满意度方面起着至关重要的作用,并且非功能性质量的影响比功能性质量强。含义:为了确保对云计算的满意度,组织需要提供足够的开发和维护资源以确保两种类型的质量,并且他们需要认识到非功能质量在塑造用户对云计算的满意度方面起着关键作用。

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