Introduction to the Special Section: Designing a Better User Experience for Self-Service Systems

van der Geest T; Ramey J.; Rosenbaum S.; van Velsen L.

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Introduction to the Special Section: Designing a Better User Experience for Self-Service Systems

机译：特别部分简介：为自助服务系统设计更好的用户体验

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For this special section, we have selected three papers that approach the design of the user experience of self-service systems in an integrated way and show the readership of this journal what methods and techniques can be used in this type of design process. These three papers together give us an in-depth and broad introduction to the challenges of designing for the user experience of self-service systems, while providing us with some exemplary solutions.

机译：对于这个特殊的部分，我们选择了三篇论文，它们以一种集成的方式来设计自助服务系统的用户体验，并向该杂志的读者展示了在这种类型的设计过程中可以使用哪些方法和技术。这三篇论文共同为我们提供了针对自助服务系统用户体验设计挑战的深入而广泛的介绍，同时为我们提供了一些示例性的解决方案。

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《IEEE Transactions on Professional Communication》 |2013年第2期|92-96|共5页
作者
van der Geest T; Ramey J.; Rosenbaum S.; van Velsen L.;
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正文语种 eng
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Best practices; communication effectiveness; consumer behavior; design for quality; human-computer interaction; online services; self-service systems; sociotechnical systems; usability; user experience; user experience design; user interfaces; user research; user-centered design;

机译：最佳实践;沟通效率;消费者行为;质量设计;人机交互;在线服务;自助服务系统;社会技术系统;可用性;用户体验;用户体验设计;用户界面;用户研究;以用户为中心的设计;

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专利

1. Beyond Users to Communities – Designing Systems As Though Communities Matter - An Introduction to the Special Issue [J] . de Moor Aldo, De Cindio Fiorella Journal of Community Informatics . 2007,第1期

机译：超越社区用户–像社区一样设计系统-特刊简介
2. Designing Better, Cost-Effective Brain-Computer Interfaces: More HF/E science needs to be incorporated into this emerging field to design better systems and accommodate users with special needs [J] . Chang S. Nam, Matthew Moore, Inchul Choi, Ergonomics in design: The magazine of human factors applications . 2015,第4期

机译：设计更好的，具有成本效益的脑机接口：需要将更多的HF / E科学纳入这一新兴领域，以设计更好的系统并满足有特殊需求的用户
3. Cross-Platform Users' Experiences Toward Designing Interusable Systems (vol 32, pg 503, 2017) [J] . Shin Dong-Hee International journal of human-computer interaction . 2017,第1a3期

机译：跨平台用户在设计可互用系统方面的经验（第32卷，第503页，2017年）
4. Accessibility and Usability of Self-service Terminals, Technologies and Systems Introduction to the Special Thematic Session [C] . Helen Petrie, Jenny Darzentas International conference on computers helping people with special needs . 2018

机译：自助终端，技术和系统的可访问性和可用性特别主题会议简介
5. Enhancing User Experience: A Multifaceted Approach to Designing Better User Experiences Using Compassionate Design Thinking, Socially Conscious Design and Psychophysiological Measures [D] . Seshadri, Priya. 2018

机译：增强用户体验：使用富有同情心的设计思想，具有社会意识的设计和心理生理措施来设计更好的用户体验的多方面方法
6. Ecosystem Services Special Feature: Designing payments for ecosystem services: Lessons from previous experience with incentive-based mechanisms [O] . B. Kelsey Jack, Carolyn Kousky, Katharine R. E. Sims 2008

机译：生态系统服务的特色：生态系统服务的支付设计：以往基于激励机制的经验教训
7. Designing complex "Software as a Service" as self-service - A case study in user needs and design principles [O] . Alteborg Daniel, Renlund Christian 2012

机译：将复杂的“软件即服务”设计为自助服务 - 用户需求和设计原则的案例研究

Introduction to the Special Section: Designing a Better User Experience for Self-Service Systems

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