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Tools and techniques to resolve organizational conflicts amicably

机译：友好解决组织冲突的工具和技术

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摘要

Purpose - The purpose of this paper is to offer tools and techniques to resolve organizational conflicts amicably. Design/methodology/approach - The paper explains types, merits and demerits of conflicts. It outlines innovative tools and techniques to resolve conflicts. It unveils five conflict management styles. It draws a blueprint to resolve conflicts amicably. Findings - It enlightens that conflicts cannot be eliminated in organizations. They can only be minimized if leaders adopt proactive attitude. Practical implications - The tools and techniques to resolve conflicts can be applied in any industry and in any size of organization. Social implications - The social implications of this research suggest that leaders can resolve conflicts amicably with people-orientatbn without compromising their goals and objectives. Originality/value - It offers appropriate conflict-handling styles and modes as per the conflict and context. It offers practical ideas and innovative tools and techniques to resolve conflicts.
机译：目的-本文的目的是提供友好解决组织冲突的工具和技术。设计/方法/方法-本文解释了冲突的类型，优缺点。它概述了解决冲突的创新工具和技术。它揭示了五种冲突管理样式。它画出了一个解决冲突的蓝图。调查结果-它启发了组织中无法消除冲突。只有领导者采取积极的态度，才能将它们最小化。实际意义-解决冲突的工具和技术可以应用在任何行业和任何规模的组织中。社会影响-这项研究的社会影响表明，领导者可以与以人为本的友好解决冲突，而不会损害他们的目标。原创性/价值-根据冲突和上下文提供适当的冲突处理样式和模式。它提供了解决冲突的实用想法以及创新工具和技术。

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