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Managing, tracking and evaluating coaching Part 1: where are you now?

机译：管理，跟踪和评估教练第1部分：您现在在哪里？

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Purpose - The purpose of this paper is to understand the extent to which clients manage, track and evaluate coaching within their organisation, including awareness of the number of individuals being coached, awareness of their annual coaching spend, existence of a consistent and robust process for tracking all coaching, quality assurance processes in existence, and the evaluation of the impact of coaching. Design/methodology/approach - Semi-structured telephone interviews with HR, OD and L&D Directors and Managers in 69 large UK organisations collectively employing approximately 688,000 people. Findings - Whilst a handful of organisations are very satisfied with how coaching is managed, the vast majority feel there is room for improvement. The research highlights a number of issues: more than half the respondents do not know how many of their employees are currently working with an external coach and less than half are involved in a three-way meeting to sign off the coaching objectives at the beginning of the contract. In terms of evaluation and ROI, less than one in seven organisations have calculated their return on coaching investment, despite some organisations spending well in excess of £100k per year. Originality/value - Whilst the prevalence and benefits of coaching have been discussed at length over recent years, despite significant resources being invested in coaching there appeared to be very little research on how coaching is being resourced, managed and tracked in organisations. To that end, The Learning Curve (TLC) Ltd commissioned Adsum to investigate this research gap.
机译：目的-本文的目的是了解客户在组织内管理，跟踪和评估教练的程度，包括对被教练人数的了解，对他们年度教练支出的认识，是否存在一致且稳健的流程。跟踪所有教练，现有的质量保证流程以及对教练影响的评估。设计/方法/方法-与英国69个大型组织的HR，OD和L＆D主管和经理进行半结构化的电话采访，这些雇员的总人数约为688,000。调查结果-尽管少数组织对教练的管理方式非常满意，但绝大多数组织都认为仍有改进的空间。该研究突出了许多问题：超过一半的受访者不知道当前有多少员工在与外部教练合作，而只有不到一半的受访者参与了三方会议，以在培训开始时签署培训目标。合同。在评估和投资回报率方面，尽管有些组织每年的支出远远超过10万英镑，但不到七分之一的组织计算出教练投资的回报。原创性/价值-尽管近年来已对教练的普遍性和收益进行了详尽的讨论，但是尽管在教练上投入了大量资源，但对于组织如何对教练进行资源，管理和跟踪的研究似乎很少。为此，Learning Curve（TLC）Ltd委托Adsum调查这一研究差距。

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