A UK bookmaker aims to improve the performance of its shop business through a series of human-resource management initiatives, including a new focus on performance management and talent management and creating a more supportive management style.rnLadbrokes has also set up a leadership framework and it is working with a contractor to design, develop and deliver new training programs.rn"We have aligned our HR activity more closely to the business strategy," said Jeremy Trevor, retail HR director. "We realized that, to achieve our objectives, we needed to ensure our managers bought into the concepts and that they had the skills to support the changes we wanted to deliver."
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