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Financial-services firm supports agents for change

机译:金融服务公司支持代理商变革

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A 1,000-day change program of has transformed 6,200-employee UK financial-services company Prudential.rnMark Nobbs, head of operational training, said the Associate Trainer program was launched to support customer-service operations in Reading, Belfast and Craigforth.rn"We embarked on a 1,000-day program to transform the business," he said. "This created a huge increase in demand for front-line training - the most ambitious change program we had ever undertaken."
机译:一项为期1000天的变革计划已经改变了英国6,600名雇员的金融服务公司Prudential.rn。操作培训主管Mark Nobbs表示,启动了助理培训师计划以支持Reading,Belfast和Craigforth的客户服务运营。着手进行为期1000天的计划来改变业务,”他说。 “这极大地增加了对一线培训的需求,这是我们进行过的最雄心勃勃的变革计划。”

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