A game-based learning program is helping employees to spot counterfeit notes at ICICI Bank, India's second largest. As custodians of national currency, all banks are expected to ensure that counterfeit currency presented at any customer outlet is identified and removed from circulation. ICICI was keen to reduce the amount of counterfeit currency being passed over its counters. The bank faced the challenge of training its new cashiers to identify security features and, at the same time, reduce the flow of fake currency. While most cashiers relied on their instincts and a series of checks against security features, a lack of experience, large volumes of cash and dependence on automated counting machines were resulting in failure to identify all counterfeit currency at the bank. ICICI approached Tata Interactive Systems (TIS) to design and develop training using its game-based learning-objects method to communicate the importance of identifying and isolating all counterfeit currency presented at the bank's branches. According to TIS's Chandra Shekhar Ghildiyal: "The game-based learning-objects method enables players to learn and practise concepts, allowing a transfer of knowledge to application. An engaging game structure, combined with apposite illustrations and graphics, creates an apt learning environment which has been shown to involve the learners up to four times more than during a classroom-based training session covering the same subject."
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