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The 'X files': managing unwanted staff behaviours and attitudes

机译：“ X文件”：管理员工不必要的行为和态度

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摘要

Highlights the viewpoint that managers have the "right" to request individuals within their team to modify or change behaviours that may fall outside organisational or desirable team norms and adversely affect individual or team work performance. Empirical and experiential evidence suggest that managers and team leaders, have difficulty in managing such behaviours because they are perceived as personality driven (and largely unchangeable), as opposed to mainly learned - and therefore have the potential to be changed or "unlearned". Similarly, the fact that behaviours are personal attributes rather than task or technical ones -makes confronting them a contentious and potentially, painful process for all concerned. The application of acute interpersonal skills, together with a structured methodology for formulating and agreeing behavioural performance objectives, can eradicate the more destructive behavioural elements within their team in a constructive way.
机译：强调了以下观点：管理者具有“权利”要求其团队中的个人修改或更改行为，这些行为可能超出组织或期望的团队规范，并且对个人或团队工作绩效产生不利影响。经验和经验证据表明，经理和团队负责人难以管理这种行为，因为与主要学习的相反，他们被认为是个性驱动的（并且在很大程度上是不变的），因此具有被改变或“未学习”的潜力。同样，行为是个人属性，而不是任务或技术属性，这一事实使面对这些行为成为所有相关人员的有争议的且可能是痛苦的过程。运用敏锐的人际交往能力以及制定和同意行为绩效目标的结构化方法，可以以建设性的方式消除团队中更具破坏性的行为要素。

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