Critical success factors for quality management implementation in Russia

Hsien H. Khoo; Kay C. Tan

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Critical success factors for quality management implementation in Russia

机译：在俄罗斯实施质量管理的关键成功因素

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摘要

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia. In this article, several critical success factors are identified to promote the effectiveness of quality training and management in Russian organizations.

机译：与世界其他地区相比，俄罗斯的质量管理仍处于起步阶段。除非发展出适当的质量文化来支持和维持质量管理实践，否则将质量管理体系引入俄罗斯是无效的。在本文中，确定了几个关键的成功因素，以提高俄罗斯组织的质量培训和管理的效率。

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来源
《Industrial and Commercial Training》 |2002年第7期|p.263-268|共6页
作者
Hsien H. Khoo; Kay C. Tan;
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作者单位

Department of Industrial and Systems Engineering, National University of Singapore, Singapore;

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原文格式 PDF
正文语种 eng
中图分类教育;
关键词
quality; awards; quality management; leadership; customer service; russia;

机译：质量;奖项;质量管理;领导力;客户服务;俄罗斯;

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Critical success factors for quality management implementation in Russia

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