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Absorptive capacity and performance: The role of customer relationship and technological capabilities in high-tech SMEs

机译：吸收能力和绩效：客户关系和技术能力在高科技中小企业中的作用

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This study focuses on how the interplay between a firm's absorptive capacity (ACAP), and its technological and customer relationship capability contributes to its overall performance. Using structural equation modeling in a sample of 158 firms (316 questionnaires, two respondents per firm) from South Korea's semiconductor industry, we find that a firm's ACAP leads to better performance in terms of new product development, market performance and profitability when used in combination with the firm's capability to engage state of the art technologies in its new product development program (NPD) (technological capability) as well as cultivate strong customer relationships to gain customer insight in NPD (customer relationship capability). By highlighting the interactive nature of absorptive capacity's antecedents and how these relate to firms' performance, this study contributes to the understanding of the role of ACAP as a mechanism for translating external knowledge into tangible benefits in high-tech SMEs, thus leading to important theoretical and practical implications. (C) 2015 Elsevier Inc. All rights reserved.
机译：这项研究的重点是企业的吸收能力（ACAP）与技术和客户关系能力之间的相互作用如何影响其整体绩效。使用结构方程模型对来自韩国半导体行业的158家公司的样本（316份问卷调查，每家公司两个受访者）进行调查，我们发现，结合使用一家公司的ACAP可以在新产品开发，市场表现和盈利能力方面带来更好的表现具有将最先进的技术运用到其新产品开发计划（NPD）（技术能力）中的能力，以及建立牢固的客户关系以获得客户对NPD（客户关系能力）的洞察力的能力。通过强调吸收能力的先决条件的互动性质以及它们与企业绩效之间的关系，本研究有助于理解ACAP在高科技中小企业中将外部知识转化为有形利益的机制的作用，从而产生重要的理论意义。和实际意义。 （C）2015 Elsevier Inc.保留所有权利。

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