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首页> 外文期刊>The Journal of Strategic Information Systems >The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters
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The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters

机译：IT在危机应对中的作用：SARS和亚洲海啸灾难的教训

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Research on crisis management recognizes the important role of information although few studies of crisis response deal explicitly with information systems. In this paper, we present a case study of Singapore's response to the SARS and Asian Tsunami disasters. Using the resource-based view of the firm as our theoretical lens, we examine three research questions: what IS resources are needed in crisis response, how are these IS resources bundled with other non-IS resources, and how are they effectively coordinated? Our analysis of the case suggests that existing assets such as information technology infrastructure, leadership, and collaborative networks and existing capabilities such as the ability to build and apply IT, the ability to recognize signals and the ability to see the big picture are critical during crisis response. The actions taken using these assets and capabilities include informing resolutely, gaining stakeholder commitment and agile mobilizing of people and IT. Our analysis further suggests that coordination mechanisms, namely the crisis response organizational, informational, and IT structures, are important facilitators of the response actions. The resulting framework of resource deployment during crisis response extends the resource based view of the firm into a cooperative setting, aiming to understand the nature of IS resource value in a cooperative context, and considers not just the resources per se, but the means of coordination the resources.
机译：关于危机管理的研究认识到信息的重要作用，尽管很少有关于危机应对的研究明确涉及信息系统。在本文中，我们以新加坡对SARS和亚洲海啸灾难的应对为例。以企业的基于资源的观点作为我们的理论视角，我们研究了三个研究问题：危机应对中需要哪些IS资源，这些IS资源如何与其他非IS资源捆绑在一起以及如何进行有效协调？我们对该案例的分析表明，在危机期间，诸如信息技术基础架构，领导力和协作网络之类的现有资产以及诸如建立和应用IT的能力，识别信号的能力以及了解全局的能力等现有能力至关重要。响应。使用这些资产和功能所采取的行动包括坚决地进行通报，获得利益相关者的承诺以及敏捷地动员人员和IT。我们的分析进一步表明，协调机制，即危机应对组织，信息和IT结构，是应对行动的重要推动者。由此产生的危机应对过程中的资源部署框架将公司的基于资源的观点扩展到合作环境中，旨在了解合作环境中IS资源价值的本质，不仅考虑资源本身，还考虑协调手段资源。

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