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首页> 外文期刊>The Journal of Strategic Information Systems >Use of collaborative technologies and knowledge sharing in co-located and distributed teams: Towards the 24-h knowledge factory
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Use of collaborative technologies and knowledge sharing in co-located and distributed teams: Towards the 24-h knowledge factory

机译：在同一地点和分布式团队中使用协作技术和知识共享：迈向24小时知识工厂

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摘要

The relocation of knowledge work to emerging countries is leading to an increasing use of globally distributed teams (GDT) engaged in complex tasks. In the present study, we investigate a particular type of GDT working 'around the clock': the 24-h knowledge factory (Gupta, 2008). Adopting the productivity perspective on knowledge sharing (Haas and Hansen, 2005, 2007), we hypothesize how a 24-h knowledge factory and a co-located team will differ in technology use, knowledge sharing processes, and performance. We conducted a quasi-experiment in 1BM, collecting both quantitative and qualitative data, over a period of 12 months, on a GDT and a co-located team. Both teams were composed of the same number of professionals, provided with the same technologies, engaged in similar tasks, and given similar deadlines. We found significant differences in their use of technologies and in knowledge sharing processes, but not in efficiency and quality of outcomes. We show how the co-located team and the GDT enacted a knowledge codification strategy and a personalization strategy, respectively; in each case grafting elements of the other strategy in order to attain both knowledge re-use and creativity. We conclude by discussing theoretical contributions to knowledge sharing and GDT literatures, and by highlighting managerial implications to those organizations interested in developing a fully functional 24-h knowledge factory.
机译：将知识工作转移到新兴国家，导致越来越多地使用从事复杂任务的全球分布团队（GDT）。在本研究中，我们调查了“全天候”工作的GDT的一种特殊类型：24小时知识工厂（Gupta，2008年）。采用生产率知识共享的观点（Haas和Hansen，2005，2007），我们假设一个24小时知识工厂和一个位于同一地点的团队在技术使用，知识共享过程和绩效上将如何不同。我们在12个月的GDT和位于同一地点的团队中进行了1BM的准实验，收集了定量和定性数据。两个团队由相同数量的专业人员组成，他们具有相同的技术，从事相似的任务，并具有相似的期限。我们发现他们在技术使用和知识共享流程方面存在显着差异，但在成果的效率和质量方面没有显着差异。我们展示了位于同一地点的团队和GDT如何分别制定了知识编码策略和个性化策略；在每种情况下，为了实现知识的再利用和创造力，都移植了另一种策略的要素。最后，我们讨论了对知识共享和GDT文献的理论贡献，并着重强调了对那些有兴趣开发功能齐全的24小时知识工厂的组织的管理意义。

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